Remote Customer Success Specialist – Inbound Sales

OpenKrill; United States; Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) match

Employee discounts on lenses and frame

Job summary

1-800 Contacts is seeking a customer service professional for remote work in the United States. The role focuses on inbound sales and service calls, delivering exceptional support while meeting performance metrics.

Training is provided, with shifts in the afternoon/evening and at least one weekend shift weekly. Qualified candidates have 2-3 years in customer service, strong communication, reliable internet, and a friendly personality.

Qualifications

• 2-3 years minimum customer service experience.
• Inbound sales and contact center experience a plus!
• Goal-getter mentality, always striving to crush metrics.
• Fun, friendly personality that loves connecting with customers.
• Reliable internet with at least 20 Mbps down and 10 Mbps up.
• Type at least 40 wpm.
• Private, dedicated workspace free from interruptions.
• Must reside in approved locations: North Carolina, Texas, Florida and Utah.

Responsibilities

• Answer inbound calls: handle inbound sales and service calls.
• Consult with care: offer thoughtful advice on purchases.
• Stay connected: engage with manager and team in a virtual environment.
• Provide top-tier service: deliver exceptional customer service in a fast-paced setting.
• Solve problems: identify and resolve issues quickly on calls.
• Hit your targets: maintain high performance metrics.
• Live our values: bring a positive attitude to every call and interaction.

Skills

Customer service

Inbound sales

Communication

Problem solving

Job description

1-800 Contacts is seeking a customer service professional for remote work in the United States. The role focuses on inbound sales and service calls, delivering exceptional support while meeting performance metrics.

Training is provided, with shifts in the afternoon/evening and at least one weekend shift weekly. Qualified candidates have 2-3 years in customer service, strong communication, reliable internet, and a friendly personality.