Remote Contact Lens Sales & Service Specialist

1-800 Contacts; United States; Remote; USD 20,664 - 28,929; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Free eye exams for immediate family

Tuition reimbursement for eligible courses

Job summary

1-800 Contacts is hiring for a remote customer service representative to handle chats and emails with a focus on sales. This full-time position involves shifts primarily in the afternoons and evenings, with a base pay of $15.00 per hour plus bonus potential.

The ideal candidate will have a high school diploma, at least 2-3 years of customer service experience, and strong multitasking abilities. Benefits include medical coverage, 401(k) matching, and tuition reimbursement.

Qualifications

• 2-3 years minimum customer service experience required.
• Reliable internet connection (≥20Mbps download, ≥10Mbps upload) needed.
• Must have private, dedicated workspace free from interruptions.

Responsibilities

• Answer 2-3 concurrent customer chats and handle approximately 40 chats per shift.
• Consult customers on the best value for contact lens purchases.
• Maintain high performance metrics: revenue per chat, quality, availability.

Skills

Customer service experience

Typing speed of at least 40 words per minute

Technical proficiency

Ability to multitask

Positive, solution-oriented mindset

Education

High school diploma or GED equivalent

Job description

1-800 Contacts is hiring for a remote customer service representative to handle chats and emails with a focus on sales. This full-time position involves shifts primarily in the afternoons and evenings, with a base pay of $15.00 per hour plus bonus potential.

The ideal candidate will have a high school diploma, at least 2-3 years of customer service experience, and strong multitasking abilities. Benefits include medical coverage, 401(k) matching, and tuition reimbursement.