Remote Digital Sales & Service Specialist

1-800 Contacts; Raleigh (NC); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Remote work options

Tuition reimbursement

Free eye exams for family

Job summary

1-800 Contacts is seeking a Digital Associate to interact with customers via chat and email. This full-time, remote role offers base pay of $15 per hour with potential bonuses up to $6 per hour. Training is conducted remotely from approved states, with shifting afternoon/evening hours and weekend rotations.

You will handle 40+ chats per 8-hour shift, advise on best value for contact lenses, and maintain high performance metrics while supporting a safe, inclusive remote team.

Qualifications

• High school diploma or GED equivalent.
• 2-3 years minimum customer service experience.
• Chat sales and contact center experience a plus.
• Great typing speed (40+ WPM) and technical proficiency.
• Reliable internet with fast speeds and quiet workspace.

Responsibilities

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform.
• Engage customers on best value for contact lens purchases.
• Respond to incoming emails or MMS as needed.
• Communicate with your manager and team to stay aligned in a virtual setting.
• Request prescriptions from eye care providers as needed.
• Provide world class customer service in a fast-paced environment.
• Maintain high performance metrics: revenue per chat, quality, availability.

Skills

Customer service

Chat sales

Typing 40 WPM

Multitasking

Remote work

Education

High School Diploma

Job description

1-800 Contacts is seeking a Digital Associate to interact with customers via chat and email. This full-time, remote role offers base pay of $15 per hour with potential bonuses up to $6 per hour. Training is conducted remotely from approved states, with shifting afternoon/evening hours and weekend rotations.

You will handle 40+ chats per 8-hour shift, advise on best value for contact lenses, and maintain high performance metrics while supporting a safe, inclusive remote team.