Remote Chat Sales and Service Specialist

1-800 Contacts; Draper (UT); Remote; USD 42,706,000 - 59,237,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) match

Free eye exams for you and family

Deep discounts on lenses and frames

Tuition reimbursement

Job summary

1-800 Contacts is seeking a Digital Associate to handle customer chats and emails in a remote environment. You will assist customers with contact lens purchases, providing high-quality service and sales guidance.

The role requires 2–3 years of customer service experience, fast typing, and reliable home internet. Shifts include afternoons/evenings with weekend requirements and base pay plus bonus potential.

Qualifications

• High school diploma or GED is required.
• 2-3 years of customer service experience.
• Chat sales and contact center experience is a plus.
• Excellent typing speed (40+ wpm) and strong technical proficiency.

Responsibilities

• Answer 2-3 incoming customer chats concurrently using the NICE CXOne platform.
• Sell value to customers by advising on contact lens purchases.
• Reply to incoming emails or MMS as needed.
• Communicate with manager and team in a virtual environment.

Skills

Chat sales

Customer service

Typing 40 wpm

Multitasking

Remote work

Education

High school diploma or GED

Tools

NICE CXOne

Job description

1-800 Contacts is seeking a Digital Associate to handle customer chats and emails in a remote environment. You will assist customers with contact lens purchases, providing high-quality service and sales guidance.

The role requires 2–3 years of customer service experience, fast typing, and reliable home internet. Shifts include afternoons/evenings with weekend requirements and base pay plus bonus potential.