Remote Customer Success Advocate (Inbound Sales & Support)

1-800 Contacts; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

1-800 Contacts is seeking a full-time Customer Success Advocate to work remotely from approved states. In this role, you will handle inbound sales and service calls, provide thoughtful customer consultations, and maintain high performance metrics while delivering exceptional service.

The ideal candidate will have 2-3 years of customer service experience, be computer literate, and must reside in approved locations such as North Carolina, Texas, or Utah.

Qualifications

• 2-3 years of minimum customer service experience.
• Experience in inbound sales and contact center roles is a plus.
• Reliable internet connection with specified speeds.
• Computer literacy with the ability to type at least 40 wpm.
• Must reside in approved locations: North Carolina, Texas, or Utah.

Responsibilities

• Answer inbound sales and service calls, focusing on enhancing customer experience.
• Consult with customers to maximize the value of their contact lens purchases.
• Engage proactively with team members and management to ensure success in a virtual environment.

Skills

Customer service experience

Inbound sales experience

Computer literacy

Typing speed (40 wpm)

Job description

1-800 Contacts is seeking a full-time Customer Success Advocate to work remotely from approved states. In this role, you will handle inbound sales and service calls, provide thoughtful customer consultations, and maintain high performance metrics while delivering exceptional service.

The ideal candidate will have 2-3 years of customer service experience, be computer literate, and must reside in approved locations such as North Carolina, Texas, or Utah.