Customer Success Specialist

Hello Lamp Post; United States; Remote; USD 60,000 - 70,000; Full time

Benefits offered by this job

Remote-first with flexible working hours

Laptop provided

High autonomy and trust from day one

Supportive team culture

Fast career progression

Direct access to experienced leaders

Job summary

A public engagement technology company is seeking a Customer Success Specialist to join its remote team in the United States. The role involves onboarding customers, maintaining relationships, and acting as a trusted contact throughout the customer journey. Ideal candidates will have at least 1 year of experience in a customer-facing role, be highly organized, and passionate about tech-for-good. The position offers a salary range of $60,000 - $70,000 plus commissions, with opportunities for fast career progression.

Qualifications

• 1+ year in a customer-facing role or strong internships with a passion for tech-for-good.
• Experience with SaaS products or project coordination is a plus.
• Backgrounds in humanities or customer advocacy are welcomed.

Responsibilities

• Onboard new customers and guide them through best practices.
• Maintain well-organized touchpoints via email and meetings.
• Support customers throughout their lifecycle.
• Understand customer pain points and identify expansion opportunities.
• Advocate internally for customer needs and improvements.

Skills

Organizational skills

Communication skills

Relationship-building

Tools

Salesforce

HubSpot

Job description

Customer Success Specialist – Hello Lamp Post

Hello Lamp Post is on a mission to make places better for people. We help cities, governments, and organizations take a more playful, people‑first approach to engagement in public spaces.

Our platform brings everyday street objects to life—lamp posts, park benches, parking meters, post boxes—turning them into digital touchpoints that invite conversation, feedback, and connection. Our customers include environmental agencies, waste and recycling teams, airports, and forward‑thinking public services across the globe.

About the Role

We’re hiring an organized, people‑focused Customer Success Representative to join our remote US team. You’ll work closely with our VP, North America and the wider UK‑based customer team to onboard new customers, nurture long‑term relationships, and help clients get real value from Hello Lamp Post.

This is an early‑career role with huge exposure and responsibility. You’ll be our third US‑based hire, which means you’ll have a real voice, wear multiple hats, and grow alongside the business as we expand across North America.

What You’ll Do

• Own the customer journey
  • Onboard new customers and guide them through best practices to help them achieve their goals
  • Act as a trusted point of contact from first conversation through renewal
• Build strong, happy customer relationships
  • Maintain consistent, well‑organized touchpoints via email, calls, and scheduled meetings
  • Anticipate customer needs and proactively solve problems before they arise
• Manage projects and priorities
  • Support customers throughout their lifecycle in a fast‑moving startup environment
  • Keep track of timelines, deliverables, and next steps with exceptional attention to detail
• Help customers grow with us
  • Understand customer pain points and identify opportunities to expand their use of Hello Lamp Post
  • Tailor communications to different sectors and become a subject‑matter expert in each
• Be the voice of the customer
  • Gather insights and feedback to help shape product improvements and the roadmap
  • Advocate internally for customer needs and opportunities
  • Be an enthusiastic ambassador for our mission, product, and values
  • Build credibility and trust through clarity, warmth, and professionalism

What We’re Looking For

Experience

• 1+ year in a customer‑facing role or a recent graduate with strong internships and a passion for tech‑for‑good
• Experience with SaaS products, project coordination, or CRM tools (Salesforce, HubSpot, or similar) is a plus
• Backgrounds in humanities, communications, public service, or customer advocacy are very welcome

Skills

• Exceptionally organized, with a love of structure, follow‑ups, and clear processes
• Confident written and verbal communicator who enjoys explaining ideas simply
• Strong relationship‑builder who’s comfortable speaking with a wide range of stakeholders

Mindset

• Genuinely enthusiastic about our mission and working with purpose‑driven technology
• Self‑starter who thrives in a remote, fast‑paced startup environment
• Collaborative, curious, and excited to grow with the role
• On Track Earnings: $66,000 - 82,000
• Salary: $60-70,000 (dependent on experience)
• Commission - $6-12k
• Remote‑first with flexible working hours
• Fast career progression shaped around your strengths and goals
• Direct access to experienced creative business leaders
• Laptop provided
• High autonomy and trust from day one
• Supportive, friendly, and sociable team culture
• The chance to help shape a growing US presence from the ground up

Benefits

• Remote‑first with flexible working hours
• Laptop provided
• High autonomy and trust from day one
• Supportive, friendly, and sociable team culture
• Fast career progression shaped around your strengths and goals
• Direct access to experienced creative business leaders
• On Track Earnings: $66,000 - 82,000
• Commission - $6-12k

If you’re organized, people‑focused, and excited to build something that genuinely makes a difference, we’d love to hear from you.