Customer Success Specialist - AI Voice SaaS Onboarding

Phonely, Inc.; San Francisco (CA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Meals covered

Quarterly offsites

Meaningful equity

Job summary

A tech startup specializing in voice AI is seeking a Customer Success Representative in San Francisco. In this hands-on role, you will manage onboarding and provide support for SMB and mid-market customers. Key duties include troubleshooting, conducting product demos, and maintaining customer relationships. Ideal candidates have 1–3 years of customer-facing experience, strong communication skills, and a genuine interest in AI or SaaS. Competitive benefits and significant ownership in a growing company are offered.

Qualifications

• 1–3 years in a customer-facing role.
• Comfortable learning technical products quickly.
• Genuine interest in AI or SaaS.

Responsibilities

• Onboard new customers end-to-end.
• Run product demos and training sessions.
• Monitor account health and intervene proactively.
• Troubleshoot technical issues with customers.
• Manage inbound support requests.

Skills

Customer-facing experience

Strong written and verbal communication

Ability to learn technical products

Organizational skills

Interest in AI/voice technology

High ownership mentality

Job description

A tech startup specializing in voice AI is seeking a Customer Success Representative in San Francisco. In this hands-on role, you will manage onboarding and provide support for SMB and mid-market customers. Key duties include troubleshooting, conducting product demos, and maintaining customer relationships. Ideal candidates have 1–3 years of customer-facing experience, strong communication skills, and a genuine interest in AI or SaaS. Competitive benefits and significant ownership in a growing company are offered.