Customer Success Associate

EHS Insight

Dallas (TX)

Remote

USD 60,000 - 80,000

Full time

14 days+

Get more replies from employers

Send a job-specific resume in minutes.

Benefits offered by this job

Unlimited PTO

Dental and Vision

401(k) with employer match

Work from home 100% remote

Job summary

A leading software company is looking for a Customer Success Associate to manage customer onboarding and support. This role emphasizes customer advocacy and requires strong communication and problem-solving skills. Preferred candidates will have a Bachelor's degree and 3-5 years of experience in a tech-oriented Customer Success role. Enjoy unlimited PTO and the convenience of a fully remote work setup, contributing to a mission-driven team focused on creating safer, healthier environments.

Qualifications

3-5 years of experience in Customer Success in a technology field.
Environmental, Health, and Safety industry knowledge is a plus.
Exceptional problem-solving ability and strong self-motivation.

Responsibilities

Manage customer onboarding and minimize time to value.
Respond to customer support tickets and provide solutions.
Identify opportunities for upselling additional modules.
Inform customers about new software features.
Learn software and domain knowledge independently.

Skills

Customer-centric mindset

Excellent communication skills

Problem-solving ability

Proficient with Microsoft Office

Strong organizational skills

Education

Bachelor's Degree

Tools

Microsoft Office

Excel

PowerPoint

Job description

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. Since 2009, we have been at the forefront of revolutionizing environmental, health, and safety practices. With our powerful and user-friendly software, EHS Insight has become the industry leader in more than 120 countries, trusted by hundreds of thousands of employees.

At EHS Insight, we prioritize creating an exceptional work environment. As a fast-growing company, we adopt an engineering-led approach, fully embracing remote work, agility, and the SaaS software model. This strategic framework enables us to capitalize on the advantages of a distributed work environment, fostering a supportive culture and offering our employees competitive compensation and a comprehensive benefits package. Say goodbye to cubicles and commuting, as we provide a modern work setup that prioritizes flexibility and convenience.

By joining our team, you will have the opportunity to contribute to a safer, healthier, and more sustainable future. Apply now and help us make a difference with EHS Insight.

Job Summary

Customer Success Associate

Customer Success is the key to ensuring our customers achieve their desired outcomes. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software. We are seeking a passionate individual who loves advocating for customers and is committed to delivering impeccable service. Your strong work ethic, communication skills, and ability to work independently and collaboratively are crucial to excelling in this position.

Responsibilities

Manage the onboarding of new customers, minimizing customers time to value. Lead customers through the onboarding process and resolve customer issues during the process.
Respond to support tickets of customers with various support levels. Provide customers with the best option to solve their problem. Clarify ambiguities in the request. Determine the optimum solutions and their pros and cons.
Follow processes, procedures, and policies to provide excellent customer satisfaction and align with department and company goals and objectives.
Identify opportunities for customers to benefit from additional modules, suggest and demo those modules to customers.
Inform customers of new software features and functionality that will benefit them.
Work independently to learn the software, domain knowledge and understand customer problems.
Demonstrate learning of the software and environmental, health and safety domain knowledge.
Display excellence by actively participating in the team, demonstrating excellence with customers, identifying opportunities to improve onboarding and other processes and procedures.
Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity. Utilize a scalable problem-solving process.

Qualifications

Bachelor’s Degree is preferred.
Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
3-5 years of experience working in Customer Success in a technology field.
Environmental, Health, and Safety industry knowledge and experience a plus
Customer-centric, customer-focused, motivated by continuous improvement and knowledge-sharing.
Excellent communication skills including active listening.
Strong self-motivation and organizational skills.
Exceptional problem-solving ability.
Unlimited PTO
Dental and Vision
401(k) and employer match
Work from home 100% remote