Remote Customer Success Specialist

Remote Jobs; Draper (UT); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) match

Tuition reimbursement

Job summary

1-800 Contacts is seeking a remote Customer Care Associate to handle inbound sales and service calls from approved states. You will advise customers, ensure a positive lens-buying experience, and collaborate with your team in a virtual setting.

We offer a supportive culture with opportunities for bonuses and growth, while working from a private, dedicated home office in Utah, Texas, Florida or North Carolina.

Qualifications

• 2-3 years minimum customer service experience.
• Inbound sales and contact center experience a plus.
• Goal-getter mentality to crush metrics.
• Friendly, engaging personality that loves connecting with customers.
• Must reside in approved locations: Utah, Texas, Florida and North Carolina.

Responsibilities

• Answer inbound calls focusing on sales and service.
• Offer thoughtful advice to help customers get value from lenses.
• Engage with manager and team through one-on-ones and chats.
• Provide top-tier service in a fast-paced, changing environment.
• Identify and resolve customer issues quickly for a positive experience.
• Maintain high performance metrics: revenue per call, quality, availability.
• Represent the company values: Big Hearted, Unconventional, Tenacious, Better Together.

Skills

Customer service

Inbound sales

Goal-driven

Strong communicator

Job description

1-800 Contacts is seeking a remote Customer Care Associate to handle inbound sales and service calls from approved states. You will advise customers, ensure a positive lens-buying experience, and collaborate with your team in a virtual setting.

We offer a supportive culture with opportunities for bonuses and growth, while working from a private, dedicated home office in Utah, Texas, Florida or North Carolina.