Remote Customer Success Manager - Renewal & Growth Expert

Hubexo

Colorado Springs (CO)

Remote

USD 90,000 - 130,000

Full time

6 days ago

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Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. The CSM will own renewals, collaborate across Sales, Product, Finance, and Revenue Operations, and help ensure a consistent, high-level customer experience in a fully remote-capable role.

The ideal candidate has 3+ years in Customer Success or Account Management within SaaS, a strong

Qualifications

Minimum 3 years of experience in Customer Success, Account Management, or similar B2B role.
Experience managing a portfolio with retention and renewals.
Experience working with SaaS, subscription-based services, or software products.
Strong relationship-building, communication, negotiation, and problem-solving skills.

Responsibilities

Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
Lead renewal planning and execution, targeting GRR performance.
Collaborate with Sales, Customer Care, Product, Finance, and Revenue Operations.
Monitor account health, adoption, and value realization; drive product adoption.
Prepare and participate in Quarterly Business Reviews with executives.