Remote Customer Success Manager — Waste Tech SaaS

Rippling; United States; Remote; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

Life insurance

HSA option

Parental leave

401K match

Unlimited PTO

Summer Fridays

Job summary

Routeware, based in Austin, Texas, is seeking a Customer Success Professional to help municipalities and haulers leverage digital communication and fleet management software to improve waste operations.

You will own ~100 customers, guide them toward renewals and growth, and advise on best practices, training, and feature usage while collaborating with Sales, Support, and Product teams to shape future offerings.

Qualifications

• Several years in Customer Success or waste management sector (municipal or private).
• Experience in SaaS environment is preferred.

Responsibilities

• Own ~100 customers and be responsible for their success and renewals.
• Understand customer needs and waste management strategy.
• Consult on best practices, promotions, training, and feature usage.
• Set benchmarks based on customer data.
• Provide resources, KPIs, and coaching.
• Analyze data to suggest product or program improvements.
• Motivate customers to implement recommendations using case studies.
• Collaborate with Sales, Customer Support, Field Reps, and Product teams.

Skills

Customer Success

Waste management knowledge

Relationship building

Project management

SaaS experience

Data interpretation

Advisor mindset

Motivation of customers

Tools

CRM software

Job description

Routeware, based in Austin, Texas, is seeking a Customer Success Professional to help municipalities and haulers leverage digital communication and fleet management software to improve waste operations.

You will own ~100 customers, guide them toward renewals and growth, and advise on best practices, training, and feature usage while collaborating with Sales, Support, and Product teams to shape future offerings.