Remote Customer Success Director – Municipal & Curbside

Gilder Search Group; Northern (KY); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Summit Technologies, Inc. invites a seasoned Customer Success Director to lead strategic relationships with city and municipal partners from onboarding through renewal and expansion.

This remote, nationwide role requires strong executive communication, proven renewal management, and ability to drive measurable outcomes across cross-functional teams.

Candidates with 5–8+ years in CS or account management and experience with municipal or curbside technology are encouraged to apply.

Qualifications

• 5–8+ years in Customer Success or Account Management.
• Experience with municipal customers and/or curbside technology preferred.
• Excellent written, verbal, and executive-level communication.
• Willingness to travel 25–50%.

Responsibilities

• Own customer retention, renewal, expansion, and extension strategies.
• Build executive relationships with municipal and city agency customers.
• Lead QBRs and customer success planning.
• Develop capture strategies for upcoming RFPs and rebids.
• Identify and execute expansion opportunities tied to customer goals.
• Analyze customer needs and deliver measurable outcomes.
• Provide guidance to improve customer productivity and program performance.
• Maintain account plans, success plans, CRM records, and renewal calendars.
• Collaborate with internal teams to deliver strong customer experiences.
• Support contract negotiations and coordinate operational issues.
• Monitor adoption, usage, and health indicators; address risks.
• Capture feedback to inform product and company strategy.
• Contribute to customer success resources and training materials.

Skills

5–8+ years experience in Customer/CS

Municipal customers experience

QBR facilitation

Executive relationship building

Growth opportunity identification

Cross-functional collaboration

Account management

Travel readiness

Tools

CRM

Job description

Summit Technologies, Inc. invites a seasoned Customer Success Director to lead strategic relationships with city and municipal partners from onboarding through renewal and expansion.

This remote, nationwide role requires strong executive communication, proven renewal management, and ability to drive measurable outcomes across cross-functional teams.

Candidates with 5–8+ years in CS or account management and experience with municipal or curbside technology are encouraged to apply.