Customer Success Manager

Canonical Ltd.; United States; Remote; USD 80,000 - 120,000; Full time

Benefits offered by this job

Remote work

Learning budget

Annual review

Leave

EAP

Travel opportunities

Priority Pass

Job summary

Canonical is seeking a customer-focused professional to support users and onboard new customers to Ubuntu products, including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.

In a remote-first role, you will collaborate with Sales and Support to craft engagement plans, drive campaigns across digital touchpoints, and identify high-potential and high-risk customers while enriching documentation and feeding feedback to the product team.

Qualifications

• Customer-facing experience required.
• Empathetic individual with a drive to help others.
• Passion for technology, infrastructure and Ubuntu.
• Excellent presentation skills.
• Strong organisational skills and documentation discipline.
• Team player able to collaborate with internal teams.

Responsibilities

• Support customers by finding solutions to ticket requests and enriching documentation.
• Drive campaigns targeting multiple customers through digital touch-points.
• Identify high-potential and high-risk customers from newly onboarded users.
• Onboard new customers to Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes.
• Collaborate with Sales and Support to develop engagement plans that fulfill customer objectives.
• Engage with your portfolio to ensure risk identification and collect feedback for the product team.

Skills

Customer-facing experience

Empathy

Technology passion

Presentation skills

Organisational skills

Team player

Job description

Responsibilities

• Support customers by finding solutions to ticket requests and enriching documentation
• Drive campaigns targeting multiple customers through digital touch-points
• Identify high-potential and high-risk customers from newly onboarded users
• Onboard new customers to products including Ubuntu Pro, MAAS, Landscape, OpenStack, Ceph, and Kubernetes
• Collaborate with Sales and Support to develop engagement plans that fulfill customer objectives
• Engage with your portfolio to ensure risk identification and collect feedback for the product team

Requirements

• Customer-facing experience
• Empathetic individual with a natural drive to help others
• Passion for technology, infrastructure and Ubuntu
• Excellent presentation skills
• Strong organisational skills and ability to maintain documentation
• Team player capable of interacting with all internal departments

Preferred Qualifications

• Proficiency in Japanese, Korean, Spanish, Portuguese, German, French, or Italian

Benefits

• Distributed remote work environment with twice-yearly in-person team sprints
• Annual personal learning and development budget of USD 2,000
• Annual compensation review and recognition rewards
• Annual holiday leave and maternity/paternity leave
• Employee Assistance Programme
• Travel opportunities and Priority Pass for long-haul company events

About the Company

Canonical is a pioneering tech firm at the forefront of the global move to open source. As the publisher of Ubuntu, one of the most important open source projects and the platform for AI, IoT and the cloud, the company recruits on a global basis and has been remote-first since its inception in 2004.