Remote Customer Success Manager - SaaS Growth & Partnerships

Ehrhardt Partner Group; Texas; Hybrid; USD 70,000 - 110,000; Full time

Job summary

Ehrhardt + Partner Group (EPG) is seeking a Customer Success Manager for the US market to nurture client relationships, drive product adoption, and deliver ongoing value from our supply chain execution platform.

You will work closely with customers, sales, and product teams to align offerings with customer goals and ensure renewals and expansion opportunities across enterprise accounts.

Qualifications

• Proven experience in Customer Success or Account Management in enterprise software.
• Experience engaging senior decision-makers and managing enterprise customer relationships.
• Strong communication and relationship-building skills with a customer-focused mindset.
• Experience supporting customer adoption, satisfaction, retention and renewals.
• Familiarity with supply chain or logistics software is advantageous.

Responsibilities

• Build and maintain strong relationships with existing customers across the US market.
• Understand customer goals and align EPG products and services with their needs.
• Drive product adoption and help customers realize ongoing value through proactive guidance.
• Monitor customer health, identify risks early and coordinate solutions with internal teams.
• Lead regular customer check-ins and business reviews to support satisfaction and retention.
• Partner with Account Executives on renewals and identify growth opportunities.
• Maintain accurate customer information and interaction records in HubSpot, and share insights with teams.

Skills

Customer Success

Account Management

Enterprise software

CRM systems

Tools

HubSpot CRM

Zoho CRM

Job description

Ehrhardt + Partner Group (EPG) is seeking a Customer Success Manager for the US market to nurture client relationships, drive product adoption, and deliver ongoing value from our supply chain execution platform.

You will work closely with customers, sales, and product teams to align offerings with customer goals and ensure renewals and expansion opportunities across enterprise accounts.