Remote Customer Success Manager - CRE & PropTech Growth

Jobgether; Oregon; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Remote work within US

Job summary

Partner company is seeking a Customer Success Manager for the United States to drive strategic relationships within commercial real estate portfolios. You will oversee onboarding, product launches, renewals, and multi-site expansion to maximize value for tenants and owners.

In this role, you will collaborate with internal teams and technology partners to deliver seamless digital access experiences, organize on-site events, and expand deployments across locations, while maintaining a strong focus

Qualifications

• 5+ years in account management, customer success, or business development.
• Experience in PropTech, commercial real estate, SaaS, or tech-driven sectors preferred.
• Demonstrated success managing enterprise-level accounts or multi-site portfolios.
• Strong CRE domain knowledge and stakeholder engagement across owners, managers, and operators.
• Ability to identify expansion opportunities and drive product adoption across multiple accounts.

Responsibilities

• Manage a portfolio of commercial real estate accounts with high engagement and long-term growth.
• Drive product adoption and expansion across property owner portfolios and buildings.
• Lead tenant onboarding and activation initiatives for digital access solutions.
• Coordinate tenant expansion programs to extend digital access capabilities.
• Lead renewals and retention initiatives with internal teams to ensure high satisfaction.
• Build strategic partner engagement with CRE partners and technology providers.
• Maintain regular customer meetings, including on-site events, to identify growth opportunities.
• Track pipeline, renewal opportunities, and expansion initiatives in CRM.
• Collaborate with sales, product, and customer success teams to deliver a consistent experience.

Skills

Account management

Customer success

Sales & upsell

SaaS

PropTech

CRM: Salesforce

Stakeholder management

Communication

Travel willingness

Education

Bachelor's degree in Business or related field

Tools

Salesforce

MS Excel

BI tools

Job description

Partner company is seeking a Customer Success Manager for the United States to drive strategic relationships within commercial real estate portfolios. You will oversee onboarding, product launches, renewals, and multi-site expansion to maximize value for tenants and owners.

In this role, you will collaborate with internal teams and technology partners to deliver seamless digital access experiences, organize on-site events, and expand deployments across locations, while maintaining a strong focus