Customer Success Manager — Hybrid, Retention & Growth

Oppurtuna; New York (NY); Hybrid; USD 90,000 - 105,000; Full time

Benefits offered by this job

Pension/401(k)

Private health insurance

Work From Anywhere

Parental leave

Volunteering days

Access to Economist content

Job summary

The Economist Group’s Economist Intelligence Unit (EIU) is seeking a Customer Success Manager to grow adoption, retention, and value across a US client base. You will partner with Account Managers and cross-functional teams to ensure customer success and renewal outcomes while driving adoption of EIU solutions.

You will manage onboarding, engagement initiatives, and health metrics to strengthen client relationships and deliver value.

Qualifications

• 5+ years in customer success, account management, or client-facing roles.
• Strong communication and relationship-management skills.
• Experience managing retention, renewals, and lifecycle engagement.
• Ability to manage multiple priorities across a portfolio of accounts.
• Collaborative approach across commercial and product teams.
• Experience with data-driven engagement strategies.
• Experience with data feeds, APIs, or data-delivery products is a plus.

Responsibilities

• Manage a portfolio of client accounts across the customer lifecycle.
• Lead retention strategy and renewal management for lower-tier accounts.
• Support high-value/high-touch accounts with insights on product usage and sentiment.
• Monitor health metrics: usage, engagement, feedback; drive client value.
• Coordinate issue resolution with internal teams as first point of contact.
• Lead onboarding and user enablement for effective use of EIU solutions.
• Drive engagement through webinars, product updates, and curated content.
• Share customer insights internally to inform product development.

Skills

5+ years

Customer success

Account management

Relationship management

Data-driven

Cross-functional collaboration

Communication

APIs/data delivery

Job description

The Economist Group’s Economist Intelligence Unit (EIU) is seeking a Customer Success Manager to grow adoption, retention, and value across a US client base. You will partner with Account Managers and cross-functional teams to ensure customer success and renewal outcomes while driving adoption of EIU solutions.

You will manage onboarding, engagement initiatives, and health metrics to strengthen client relationships and deliver value.