Remote Customer Success Manager - Robotics & AI Solutions

kozmetickesluzby.vecnakraska.sk - Jobboard; United States; Remote; USD 120,000 - 140,000; Full time

Benefits offered by this job

Health care coverage

401(K) with company matching

Unlimited paid time off

Generous discretionary bonuses

Job summary

Nextracker is looking for a Remote Customer Success Manager to lead post-sales engagement with clients using robotic inspection and AI monitoring solutions. The ideal candidate will have over 8 years of experience in customer success, excellent communication skills, and a strong technical background. This role is pivotal in ensuring customer satisfaction and driving value for clients.

Nextracker offers competitive salaries, a comprehensive benefits package including health care, 401(K), and unlimited paid time off. Join Nextracker and be part of a team committed to sustainability and innovation in the energy transition.

Qualifications

• 8+ years of experience in customer success or technical account management.
• Strong understanding of industrial inspection workflows.
• Exceptional communication skills for translating technical concepts.

Responsibilities

• Lead onboarding experiences for robotic inspection deployments.
• Serve as primary contact for assigned accounts.
• Monitor customer health metrics and address risks proactively.
• Collaborate with teams to resolve issues effectively.
• Develop tailored training materials for customer teams.

Skills

Customer Success

Technical Account Management

Remote Monitoring Technologies

Communication Skills

CRM Tools

Job description

Nextracker is looking for a Remote Customer Success Manager to lead post-sales engagement with clients using robotic inspection and AI monitoring solutions. The ideal candidate will have over 8 years of experience in customer success, excellent communication skills, and a strong technical background. This role is pivotal in ensuring customer satisfaction and driving value for clients.

Nextracker offers competitive salaries, a comprehensive benefits package including health care, 401(K), and unlimited paid time off. Join Nextracker and be part of a team committed to sustainability and innovation in the energy transition.