Remote Customer Success Manager: Implementation & Growth

4 Walls Inc.; Philadelphia (Philadelphia County); A distancia; USD 54.000 - 66.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote

Generous PTO

Healthcare

401K with generous match

Descripción de la vacante

Respage is seeking a Customer Success Manager to help multifamily clients start strong, see value, and grow with our AI-powered platform. You will guide clients through their first 90 days, then nurture long-term relationships to expand across properties.

Responsibilities include leading kickoff and adoption, staying proactive with clients, mapping services to goals, and coordinating solutions to close issues. Knowledge of AI and strong communication are essential.

Formación

• 3+ years in customer success, account management, implementation or similar client-facing work.
• Clear communication, strong organization and dependable follow-through.
• Comfort learning software, solving problems and managing multiple accounts.
• A consultative approach to growth: listen first and recommend what fits.
• Comfort using AI daily to work smarter while checking its accuracy.

Responsabilidades

• Lead kickoff, implementation and the first 90 days of training and adoption.
• Be a trusted, proactive contact for your assigned clients.
• Connect services and results to each client's goals.
• Coordinate solutions and follow through on issues.
• Recommend relevant upsells and expansions that fit each client's needs.
• Keep commitments, account activity and project details organized.

Descripción del empleo

Respage is seeking a Customer Success Manager to help multifamily clients start strong, see value, and grow with our AI-powered platform. You will guide clients through their first 90 days, then nurture long-term relationships to expand across properties.

Responsibilities include leading kickoff and adoption, staying proactive with clients, mapping services to goals, and coordinating solutions to close issues. Knowledge of AI and strong communication are essential.