Senior Product Customer Success Manager (Fully Remote)

NICE; United States; Remote; USD 90,000 - 120,000; Full time

Job summary

NICE is seeking an experienced Account Manager / Customer Success professional to drive growth across multiple client accounts in the United States. The role focuses on leading technical integrations, delivering value, and strengthening stakeholder relationships.

You will develop strategic success plans, conduct quarterly business reviews, and identify opportunities to expand usage and ROI while navigating complex corporate processes.

Qualifications

• Proven account management or customer success experience with technical project delivery.
• Strong data analysis (Excel or other tools) and business case creation.
• Excellent communication, commercial awareness, and ability to navigate large corporate processes.

Responsibilities

• Manage multiple accounts and deliver technical integrations and projects.
• Maintain strategic success plans, build stakeholder relationships, and validate business cases.
• Run quarterly business reviews, monitor metrics, and identify growth opportunities.

Skills

Account management

Data analysis

Communication

Tools

Excel

Job description

• Ensure client accounts are well managed and growing by improving KPIs and customer benefits.
• Support the Manager, Customer Success by training and coaching junior team members.

Key Responsibilities:

• Manage multiple accounts and deliver technical integrations and projects.
• Maintain strategic success plans, build stakeholder relationships, and validate business cases.
• Run quarterly business reviews, monitor metrics, and identify growth opportunities.

Experience and Skills:

• Proven account management or customer success experience with technical project delivery.
• Strong data analysis (Excel or other tools) and business case creation.
• Excellent communication, commercial awareness, and ability to navigate large corporate processes.

About NICE:

• NICE is a global software leader in AI, cloud, and digital, managing over 120 million customer interactions daily.
• With 8,500+ employees, NICE is consistently recognized as a market leader and an equal opportunity employer.

NICE

NICE Ltd. provides software products that help global businesses deliver extraordinary customer experiences, fight financial crime, and ensure public safety. With over 8,500 employees across 30+ countries, NICE serves 25,000+ enterprises including 85 of the Fortune 100, and is known for an ambitious, high-performance culture that challenges limits and plays to win.