Remote Customer Success Coordinator – Robotics

Tennant Company; Eden Prairie (MN); Remote; USD 63.000 - 94.000; Vollzeit

Benefits dieser Stelle

401(k) match

Paid vacation

Paid holidays

Dental and vision coverage

Wellness rewards

Family support programs

Disability and life insurance

Employee Assistance Program

Zusammenfassung

Tennant Company is seeking a Customer Success Coordinator Robotics to support onboarding, adoption, and engagement for a diverse customer portfolio across North America, EMEA, APAC and LATAM. This role operates primarily through remote engagement, partnering with Sales, Deployment and Service teams to drive consistent customer experiences.

The role emphasizes customer-centric service, data-driven health metrics, and cross-functional collaboration to ensure retention and expansion opportunities.

Qualifikationen

• Bachelor's Degree preferred or equivalent combination of education and experience.
• Minimum 2 years of experience in customer service, customer success, sales support or related roles.
• Experience with technology solutions, robotics, SaaS, IoT, or related industries is preferred.
• Proficiency in Microsoft Office applications, especially Excel, PowerPoint, and Teams.
• Ability to work with reports, dashboards, and customer data.

Aufgaben

• Onboard, adopt, engage, and monitor utilization for a portfolio of accounts.
• Proactively communicate with customers to ensure value realization from robotics solutions.
• Coordinate with Sales, Deployment, Field Ops, Service, and Product teams to support needs.
• Maintain accurate customer records in CRM and generate reports and dashboards.
• Support renewal activities and identify opportunities for account growth.

Kenntnisse

Customer-Centric Mindset

Organization & Administrative

Communication Skills

Data Awareness

Technology Aptitude

Cross-Functional Collaboration

Problem Solving

Global Customer Support

Adaptability

Ausbildung

Bachelor's Degree preferred

Tools

CRM platforms

Excel

PowerPoint

Teams

Jobbeschreibung

Tennant Company is seeking a Customer Success Coordinator Robotics to support onboarding, adoption, and engagement for a diverse customer portfolio across North America, EMEA, APAC and LATAM. This role operates primarily through remote engagement, partnering with Sales, Deployment and Service teams to drive consistent customer experiences.

The role emphasizes customer-centric service, data-driven health metrics, and cross-functional collaboration to ensure retention and expansion opportunities.