Remote Technical Customer Success Manager (AI-Driven)

Job4Travelers; Seattle (WA); Remote; USD 90,000 - 150,000; Full time

Benefits offered by this job

Medical benefits

Dental & vision

HSA contribution

401k matching

Paid vacation

Wellness program

Meal stipend

Tech environment

Top‑peers

Job summary

Cloudinary is seeking a Technical Customer Success Manager to manage a remote, international customer base and drive adoption of its APIs, SDKs, and integrations. You will translate customer needs into actionable solutions, document outcomes, and collaborate with sales and product teams to deliver value.

The role emphasizes technical customer interactions, cross-functional collaboration, and leveraging AI to improve efficiency in engagements and support.

Qualifications

• Proven experience as a CSM, SE, or TAM in a SaaS environment.
• Ability to design solutions across the Cloudinary feature set and debug implementations.
• Strong communication skills to guide customers to outcomes in short engagements.

Responsibilities

• Manage a high-volume portfolio of accounts and map needs to Cloudinary solutions.
• Collaborate with AMs to support opportunities and at-risk accounts.
• Build working solutions using Cloudinary APIs, SDKs, and webhooks, including code samples.
• Use AI to maximize operational efficiency in prep, follow-up, and documentation.
• Provide feedback to Product, Marketing, and Education teams based on customer needs.

Job description

Cloudinary is seeking a Technical Customer Success Manager to manage a remote, international customer base and drive adoption of its APIs, SDKs, and integrations. You will translate customer needs into actionable solutions, document outcomes, and collaborate with sales and product teams to deliver value.

The role emphasizes technical customer interactions, cross-functional collaboration, and leveraging AI to improve efficiency in engagements and support.