Remote Customer Success Manager - Retention Renewal Growth

Hubexo; Atlanta (GA); Remote; USD 90,000 - 130,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

The CSM will be revenue-accountable, manage renewals, collaborate with Sales, Product, Finance, and Revenue Operations, and ensure customers realize measurable value from Hubexo solutions. This role is 100% remote with state residency requirements in eligible US states.

Qualifications

• 3+ years in Customer Success or Account Management.
• Experience managing a portfolio with renewals and GRR/NRR targets.
• SaaS or subscription-based products familiarity.
• Strong relationship-building and negotiation skills.
• Proficiency with CRM tools and reporting.
• Ability to work effectively in a remote environment.

Responsibilities

• Own and manage a portfolio of customer accounts throughout the lifecycle.
• Drive onboarding, adoption, engagement, and retention to deliver value.
• Lead renewal planning, engagement, and execution with revenue targets in mind.
• Manage renewal lifecycle, forecasting, and account health metrics.
• Document communications, meetings, risks, and commitments in the CRM.
• Collaborate cross-functionally to align product and services with customer needs.

Skills

Relationship management

Account management

SaaS knowledge

Renewals

CRM systems

Data analysis

Remote collaboration

Executive communication

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to oversee a portfolio of accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

The CSM will be revenue-accountable, manage renewals, collaborate with Sales, Product, Finance, and Revenue Operations, and ensure customers realize measurable value from Hubexo solutions. This role is 100% remote with state residency requirements in eligible US states.