Remote Customer Success Manager: Retention & Growth

Hubexo; Maine; Remote; USD 85,000 - 125,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. This revenue-accountable role focuses on renewal execution, GRR targets, and achieving high customer satisfaction while collaborating with Sales, Product, Finance and Revenue Operations.

The CSM will coordinate onboarding, ongoing success plans, and quarterly business reviews, ensuring

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or similar B2B role.
• Proven track record in retention and renewals with SaaS or subscription services.
• Experience with CRM systems and performance metrics.

Responsibilities

• Own and manage an assigned portfolio of customer accounts across the lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Drive product adoption, onboarding, and education to maximize value.

Skills

Relationship management

Renewals

Analytical skills

Communication

Negotiation

Remote collaboration

Education

Bachelor's degree

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, retention, and growth. This revenue-accountable role focuses on renewal execution, GRR targets, and achieving high customer satisfaction while collaborating with Sales, Product, Finance and Revenue Operations.

The CSM will coordinate onboarding, ongoing success plans, and quarterly business reviews, ensuring