Remote Customer Success Manager — Retention & Growth

Hubexo; Lorida (FL); Remote; USD 70,000 - 110,000; Full time

Benefits offered by this job

Remote work

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts and drive value through onboarding, adoption, retention, and growth.

This revenue-accountable role focuses on renewal execution, GRR targets, and collaboration across Sales, Customer Care, Product, Finance, and Revenue Operations. The role is 100% remote for candidates in eligible states.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or similar B2B role.
• Proven track record in managing a portfolio, retention and renewals.
• Experience supporting SaaS or subscription-based solutions and renewal planning.
• Strong relationship-building, communication, and negotiation skills.
• Comfort working in a remote, multi-state environment with cross-functional teams.

Responsibilities

• Own and manage a portfolio of customer accounts through lifecycle.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Drive onboarding, adoption, and customer health to maximize value.
• Collaborate with Sales, Customer Care, Product, Finance, and Revenue Ops.
• Maintain CRM data, document interactions, and report on retention KPIs.
• Partner with Finance and Revenue Ops to resolve billing and renewal issues.

Skills

Customer success

Account management

Renewals

Relationship building

Sales collaboration

Communication

Analytical thinking

Remote collaboration

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts and drive value through onboarding, adoption, retention, and growth.

This revenue-accountable role focuses on renewal execution, GRR targets, and collaboration across Sales, Customer Care, Product, Finance, and Revenue Operations. The role is 100% remote for candidates in eligible states.