Remote Customer Success Manager - Renewals & Growth

Hubexo; Clifton (TX); Remote; USD 90,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

This revenue-accountable role will own renewals, GRR targets, and collaboration with Sales, Product, and Finance to deliver a consistent customer experience. Remote work is available within select US states.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B role.
• Demonstrated experience managing a portfolio of customer accounts with responsibility for retention and renewals.
• Proven track record of meeting or exceeding retention or renewal targets.
• Experience with SaaS, subscription-based services, data solutions, or software products.
• Strong understanding of subscription renewals, contract management, and customer lifecycle management.

Responsibilities

• Own and manage an assigned portfolio of customer accounts through the lifecycle.
• Develop proactive account strategies focusing on satisfaction, adoption, retention, and long-term value.
• Own renewal planning, engagement, and execution; meet GRR targets.
• Identify at-risk accounts and implement retention strategies.
• Collaborate with Sales, Revenue Ops, and Finance on renewals and billing.
• Maintain accurate renewal forecasts and customer health metrics.

Skills

Customer success management

Account management

Renewal management

SaaS/subscription knowledge

Data analysis

CRM proficiency

Communication skills

Negotiation

Education

Bachelor's degree in Business, Communications, Technology, or related field

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager (CSM) to manage a portfolio of customer accounts and drive long-term value through onboarding, adoption, engagement, retention, and growth.

This revenue-accountable role will own renewals, GRR targets, and collaboration with Sales, Product, and Finance to deliver a consistent customer experience. Remote work is available within select US states.