Remote Customer Success Manager — Renewals & Growth

DBeaver Corp; Oregon; Ibrido; USD 85.000 - 130.000; Tempo pieno

Descrizione del lavoro

DBeaver Corp is seeking a Customer Success Manager to join our team. This remote role in the United States focuses on renewals, expansions, and building partnerships with customer executives.

You’ll proactively manage customer health, drive key CS metrics, coordinate with support, and guide customers through onboarding and QBRs to ensure long-term success. You will collaborate with cross‑functional teams and act as a trusted advisor to maximize value for diverse customers across multiple

Competenze

• 2+ years in a Customer Success or Account Management role with renewals or upselling.
• Strong ability to build and nurture customer relationships.
• Familiarity with sales processes, including negotiating, closing, and managing deals.
• Proactive approach to identifying customer needs and providing tailored solutions.
• Excellent communication, interpersonal, and presentation skills.
• Experience with CRM systems.

Mansioni

• Proactively engage customers to ensure timely renewals and expand opportunities.
• Develop relationships with key decision-makers and become a business partner within customer organizations.
• Drive CS metrics, including renewal retention, expansion dollars, and reducing churn, through effective relationship management.
• Facilitate customer onboarding and post‑onboarding check-ins and QBRs.
• Provide ongoing support by working closely with the technical support team.
• Collect and analyze customer feedback to improve CS scores and product experience.

Conoscenze

Customer Success

Account Management

Renewals

Upselling

QBRs

Relationship building

Strumenti

CRM systems

HubSpot

Descrizione del lavoro

DBeaver Corp is seeking a Customer Success Manager to join our team. This remote role in the United States focuses on renewals, expansions, and building partnerships with customer executives.

You’ll proactively manage customer health, drive key CS metrics, coordinate with support, and guide customers through onboarding and QBRs to ensure long-term success. You will collaborate with cross‑functional teams and act as a trusted advisor to maximize value for diverse customers across multiple