Remote Customer Success Manager – B2B SaaS Renewals

HireBoost; United States; Remote; USD 33,000 - 39,000; Full time

Benefits offered by this job

Remote work

Holidays & PTO

Competitive salary

Job summary

HireBoost is seeking a Customer Success Manager for a fully remote US-based position. You will own 30–45 accounts, onboarding them, building stakeholder relationships, and delivering quarterly success plans to drive renewals.

You’ll engage with VPs of Sales and CROs, maintain a 90-day cadence, and manage renewal pricing conversations. Strong organizational and AI-fluency skills are essential for success.

Qualifications

• 3+ years in B2B SaaS customer success with renewals
• Experience engaging revenue leaders (VPs of Sales, CROs)
• Executive presence with clear, direct communication and strong rapport-building
• Highly organized and system-driven, managing dozens of accounts and 90-day cadences
• Self-sufficient and able to work independently
• Native English proficiency
• Availability for a full US business day on Central Time

Responsibilities

• Onboard accounts and run kickoff calls after signature
• Map organizational goals and document customer objectives
• Deliver 90-day learning paths and register stakeholders
• Build and manage relationship maps across accounts
• Maintain year-long proactive and reactive communication
• Lead renewal conversations and pricing negotiations
• Monitor account risk and trigger intervention plays when needed

Skills

Customer success

Renewals

Executive engagement

AI fluency

Organization

Tools

HubSpot

Google Workspace

Sybill

Claude

Atlas

Job description

HireBoost is seeking a Customer Success Manager for a fully remote US-based position. You will own 30–45 accounts, onboarding them, building stakeholder relationships, and delivering quarterly success plans to drive renewals.

You’ll engage with VPs of Sales and CROs, maintain a 90-day cadence, and manage renewal pricing conversations. Strong organizational and AI-fluency skills are essential for success.