Remote Customer Success Manager – Renewals & Growth

Hubexo; Arkansas City (KS); Remote; USD 65,000 - 95,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive onboarding, product adoption, and renewal execution. You will own renewal plans, manage customer health, and collaborate with Sales, Product, and Finance to maximize GRR in a remote, US-based role.

The ideal candidate has 3+ years in CS/AM, strong relationship skills, and a proven track record in SaaS renewal management across multiple industries.

Qualifications

• Minimum 3 years of experience in Customer Success, Account Management, or a similar B2B customer-facing role.
• Proven track record of meeting or exceeding retention/renewal or revenue targets.
• Experience with SaaS, subscription-based services, data solutions, or software products.

Responsibilities

• Own and manage an assigned portfolio of customer accounts throughout the lifecycle.
• Conduct regular customer meetings and QBRs to ensure alignment and value.
• Lead renewal planning, engagement, and execution to meet GRR targets.
• Identify expansion opportunities and collaborate with Sales on upsell potential.
• Maintain accurate renewal forecasts and contract information in the CRM.
• Collaborate with Sales, Product, Finance, and Revenue Operations to resolve issues and optimize the customer journey.

Skills

Customer success

Account management

Renewals

SaaS experience

CRM proficiency

Data analysis

Remote work

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

CRM dashboards

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of accounts, drive onboarding, product adoption, and renewal execution. You will own renewal plans, manage customer health, and collaborate with Sales, Product, and Finance to maximize GRR in a remote, US-based role.

The ideal candidate has 3+ years in CS/AM, strong relationship skills, and a proven track record in SaaS renewal management across multiple industries.