Remote Customer Success Manager — Growth & Renewals

Hubexo; South Carolina; Remote; USD 85,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, and renewal execution. This role is 100% remote, and candidates must reside in the states listed in the job description.

The CSM will own end-to-end customer relationships, ensure measurable value realization, and drive renewal and expansion opportunities.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or similar B2B role.
• Experience managing a portfolio with retention/renewals.
• Proven track record meeting renewal/revenue targets.
• Experience with SaaS, subscription services, or software.
• Strong relationship-building, communication, and negotiation skills.
• CRM proficiency and ability to conduct executive reviews.

Responsibilities

• Own portfolio lifecycle, focusing on renewal, retention, and growth.
• Conduct QBRs and regular business reviews with customers.
• Align Hubexo solutions with customer objectives and measurable value.
• Drive onboarding, adoption, and training to maximize product usage.
• Collaborate with Sales, Finance, Product, and Revenue Ops.
• Maintain renewal forecasts and track GRR/NRR/ARR metrics.
• Manage churn risks and address issues proactively.

Skills

Customer Success

Account Management

Renewals

SaaS

Relationship Management

Remote Work

Education

Bachelor's degree in Business / Communications / Technology

Tools

HubSpot CRM

CRM systems

Data analytics tools

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts and drive long-term value through onboarding, product adoption, engagement, and renewal execution. This role is 100% remote, and candidates must reside in the states listed in the job description.

The CSM will own end-to-end customer relationships, ensure measurable value realization, and drive renewal and expansion opportunities.