Remote Customer Success Manager: Renewal & Growth

Hubexo

Arizona

Remote

USD 90,000 - 130,000

Full time

6 days ago

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Job summary

Hubexo is seeking a proactive Customer Success Manager to own a portfolio of customer accounts, drive onboarding, adoption, retention and growth. You will manage renewals, engagement, and measurable value while collaborating with Sales, Product, and Finance to ensure a top-tier customer experience.

This role is remote in the United States, with eligibility to work from specified states and a focus on revenue retention and customer success outcomes.

Qualifications

Minimum 3 years in Customer Success or account management.
Experience renewing contracts and managing a portfolio.
Experience with SaaS or subscription services.
Strong relationship-building, communication, and negotiation skills.
Proficiency with CRM and data-driven retention reporting.
Ability to work remotely across time zones.

Responsibilities

Own a portfolio of customer accounts and drive retention and renewal execution.
Lead scheduled account reviews and Quarterly Business Reviews (QBRs).
Collaborate with Sales, Product, Finance, and Revenue Operations to align on value delivery.
Monitor customer health, adoption, and churn risks to maximize GRR and ARR.
Maintain accurate renewal forecasts and account records across the lifecycle.
Advocate for customers and communicate feedback to cross-functional teams.

Skills

Customer relationship management

Renewals & retention

SaaS knowledge

Negotiation

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

This role is remote in the United States, with eligibility to work from specified states and a focus on revenue retention and customer success outcomes.

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