Remote Customer Success Manager: Growth & Renewal

Hubexo; Philadelphia (Philadelphia County); Remote; USD 70,000 - 110,000; Full time

Job summary

Hubexo is seeking a proactive Customer Success Manager to own a portfolio of customer accounts, drive onboarding, adoption, and renewal activities in a fully remote capacity across the United States. The role emphasizes retention, expansion opportunities, and collaboration with Sales, Product, Finance, and Revenue Ops to ensure measurable customer value and successful renewal outcomes.

Ideal candidates will manage the lifecycle, lead QBRs, monitor health and usage data, and advocate for

Qualifications

• Minimum 3 years of experience in customer success, account management, or similar B2B role.
• Proven track record in renewal management, retention, and revenue metrics.
• Strong relationship-building, communication, and negotiation skills.

Responsibilities

• Own an assigned portfolio of customer accounts throughout the lifecycle.
• Drive renewal planning, engagement, and execution to meet GRR targets.
• Coordinate onboarding, adoption, and success initiatives to maximize value.

Job description

Hubexo is seeking a proactive Customer Success Manager to own a portfolio of customer accounts, drive onboarding, adoption, and renewal activities in a fully remote capacity across the United States. The role emphasizes retention, expansion opportunities, and collaboration with Sales, Product, Finance, and Revenue Ops to ensure measurable customer value and successful renewal outcomes.

Ideal candidates will manage the lifecycle, lead QBRs, monitor health and usage data, and advocate for