Remote Customer Success Manager: Client Care & Onboarding

Inside Out Hiring; United States; Remote; USD 17,000 - 23,000; Full time

Job summary

Inside Out Hiring is seeking a Customer Success Manager for a remote role serving clients from Mexico. You will be the primary voice for the company, handling inquiries across email, text, and phone, and ensuring high customer satisfaction.

The position requires at least 1 year in a CS role, strong English communication, and comfort with digital platforms. Flexible schedule and on-call shifts may be needed to support customers.

Qualifications

• 1+ year in a Customer Success/CS role.
• Excellent written and spoken English with clear communication.
• Comfort with digital workflows and remote tools.

Responsibilities

• Serve as primary contact for client inquiries via email, text, and phone.
• Manage escalations and coordinate resolutions in CRM.
• Assist onboarding and participate in client meetings.
• Conduct proactive follow-ups to preempt issues.
• Learn scripts and maintain CRM Script Editor updates.
• Work independently to meet expectations.

Skills

English proficiency

Customer service

Communication

Tech aptitude

Tools

Gmail

Google Sheets

RingCentral

Job description

Inside Out Hiring is seeking a Customer Success Manager for a remote role serving clients from Mexico. You will be the primary voice for the company, handling inquiries across email, text, and phone, and ensuring high customer satisfaction.

The position requires at least 1 year in a CS role, strong English communication, and comfort with digital platforms. Flexible schedule and on-call shifts may be needed to support customers.