Remote Customer Success Manager - Library Cloud Solutions

MediSolution; Salt Lake City (UT); On-site; USD 75,000 - 85,000; Full time

Job summary

SirsiDynix, Harris company, is seeking a Customer Success Manager to guide library clients through implementation and post-live optimization of CloudSource. You will liaison with customers from kickoff, advise on integration, and help ensure fast adoption across discovery apps and websites.

The role emphasizes building strategic relationships, communicating new features, and collaborating with cross-functional teams to maximize value.

Qualifications

• BA/BS Degree required.
• Experience in the library industry, particularly with electronic content and publishing.
• Strong communication and relationship-building skills.

Responsibilities

• Act as a customer liaison during new customer implementation and kickoff.
• Advise on integration of CloudSource in library websites and discovery apps.
• Assist Support team with questions and connectivity issues; troubleshoot.
• Own post-live relationship management; communicate new features and drive adoption.
• Collaborate with cross-functional teams to improve customer outcomes and provide feedback.

Skills

Discovery platforms

Web conferencing

Microsoft software

PowerPoint presentations

AI tools for communication

Technical explanations to non-tech

Multi-task management

Written and verbal communication

Independent work

Education

BA/BS Degree

Tools

Microsoft Teams

Outlook

Excel

Copilot

Job description

SirsiDynix, Harris company, is seeking a Customer Success Manager to guide library clients through implementation and post-live optimization of CloudSource. You will liaison with customers from kickoff, advise on integration, and help ensure fast adoption across discovery apps and websites.

The role emphasizes building strategic relationships, communicating new features, and collaborating with cross-functional teams to maximize value.