Remote Customer Success Manager - SaaS & CAD Solutions

Hawk Ridge Systems; United States; Remote; USD 55,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

401k match

Paid time off

Job summary

Hawk Ridge Systems is seeking a Customer Success Manager in the United States to manage a portfolio of 300–400 small accounts through the full customer lifecycle, including SaaS activation, adoption, expansion, and renewals.

You will serve as the primary account manager for your customers, coordinating onboarding, delivering monthly business reviews, and driving revenue growth through upsell opportunities while maintaining strong relationships and accurate CRM data.

Qualifications

• 3+ years in customer success or related role.
• Ability to manage 300–400 small accounts with regular outreach.
• Some sales experience with targets or upsell/cross-sell opportunities.
• Experience using a CRM and common business tools (MS Office, Zoom).
• Strong verbal and written communication, relationship-building and multitasking skills.
• Familiarity with value-based selling and forecasting SaaS KPIs; CAD/SOLIDWORKS exposure is a plus.

Responsibilities

• Manage a portfolio of approximately 300–400 small accounts through the full customer relationship cycle.
• Serve as the primary account manager and strategic partner for assigned customers.
• Maintain regular customer contact through daily, monthly, and quarterly outreach.
• Conduct monthly business reviews with customers and achieve KPIs and revenue targets.
• Proactively present product solutions and identify upsell/cross-sell opportunities.
• Coordinate onboarding with internal teams and manage renewal processes.
• Provide reliable weekly forecasts and support other CSMs as needed.

Skills

Customer success

Account management

B2B sales

CRM (Salesforce)

Communication

Forecasting

Tools

Salesforce

Microsoft Office

Zoom

Job description

Hawk Ridge Systems is seeking a Customer Success Manager in the United States to manage a portfolio of 300–400 small accounts through the full customer lifecycle, including SaaS activation, adoption, expansion, and renewals.

You will serve as the primary account manager for your customers, coordinating onboarding, delivering monthly business reviews, and driving revenue growth through upsell opportunities while maintaining strong relationships and accurate CRM data.