Remote Cloud Customer Success Manager, CSP Partner

Blue Mantis, Inc.; Portsmouth (NH); On-site; USD 80,000 - 120,000; Full time

Job summary

Blue Mantis, Inc. is looking for an experienced Cloud Customer Success Manager to enhance client relationships and ensure a positive customer experience. The role involves conducting business reviews, liaising with customers and vendors, and maintaining documentation of procedures and processes.

Applicants should ideally have 1-2 years of experience in customer success roles, a BS degree in Business or Technology, and a willingness to learn about public cloud billing and licensing. Strong interpersonal and technical problem-solving skills are essential.

Qualifications

• 1-2 years experience as Customer Success Manager or similar role.
• Willingness to learn about public cloud billing and licensing.
• Demonstrated ability to prioritize and manage competing demands.

Responsibilities

• Conduct customer business reviews focused on cloud utilization.
• Collaborate with peers to steer CSP operations.
• Act as a liaison between customer and stakeholders.

Skills

Customer Success Management

Cloud Solutions Knowledge

Interpersonal Skills

Technical Problem-Solving

Process Improvement

Workflow Optimization

Education

BS Degree in Business or Technology

Graduate Degree

Tools

AWS Management Console

Azure Portal

FinOps Practitioner Certification

Job description

Blue Mantis, Inc. is looking for an experienced Cloud Customer Success Manager to enhance client relationships and ensure a positive customer experience. The role involves conducting business reviews, liaising with customers and vendors, and maintaining documentation of procedures and processes.

Applicants should ideally have 1-2 years of experience in customer success roles, a BS degree in Business or Technology, and a willingness to learn about public cloud billing and licensing. Strong interpersonal and technical problem-solving skills are essential.