Remote Customer Success Manager & Adoption Strategist

MediSolution; Utah; Hybrid; USD 75,000 - 85,000; Full time

Benefits offered by this job

Competitive compensation

Meaningful perks

Flexibility

Culture of curiosity

Job summary

SirsiDynix is seeking a Customer Success Manager to serve as the primary liaison and advocate during CloudSource implementation and beyond. After go‑live, you will manage ongoing customer relationships, maximize usage, and ensure satisfaction across the library ecosystem.

You will collaborate with the implementation, support, and library relations teams, reporting to the SVP of Content Solutions. A BA/BS and library industry experience are required.

Qualifications

• BA/BS Degree required.
• Experience in the library industry, particularly with electronic content and publishing.

Responsibilities

• Acts as a customer liaison and advocate from project kickoff.
• Assist with project profiling and integration planning.
• Advise on CloudSource integration across library website and discovery apps.
• Support team to troubleshoot connectivity, search results, and functionality issues.
• Maximize user visibility and usage of CloudSource.
• Owns relationship with the customer post-implementation; drive continued value.
• Communicate product features for new releases and facilitate adoption.
• Identify insights and trends impacting customer success; guide customers through changes.
• Provide internal feedback to improve CloudSource offerings.
• Collaborate with cross-functional teams to drive better results.
• Escalation point for customers to ensure smooth relationships.
• Maintain in-depth knowledge of CloudSource and its applications.

Skills

Discovery platforms

Web conferencing

MS Office

PowerPoint

AI tools for communication

Explain technical solutions

Multitasking

Written communication

Independent work

Education

BA/BS Degree

Tools

MS Teams

Outlook

Excel

Copilot

Job description

SirsiDynix is seeking a Customer Success Manager to serve as the primary liaison and advocate during CloudSource implementation and beyond. After go‑live, you will manage ongoing customer relationships, maximize usage, and ensure satisfaction across the library ecosystem.

You will collaborate with the implementation, support, and library relations teams, reporting to the SVP of Content Solutions. A BA/BS and library industry experience are required.