Remote Customer Success Manager — Healthcare IT

Streamline Healthcare Solutions

Williamstown (NJ)

Remote

USD 65,000 - 90,000

Full time

6 days ago

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Job summary

Streamline Healthcare Solutions is seeking a Customer Success Manager to oversee a portfolio of healthcare clients and ensure outstanding service. The role supports customers across time zones aligned with Mountain or Central time and emphasizes proactive relationship management.

The ideal candidate has a Bachelor's degree, experience in customer success, and skills in project and change management. Travel up to 20% is required, with a focus on delivering measurable value and retention.

Qualifications

Bachelor's degree or higher in a related field.
Experience as a Customer Success Manager is desirable.
Experience in Project Management and Change Management.
Leadership and Team Building Skills.
Background experience in Behavioral Healthcare or in Electronic Medical Records is preferred.
Willingness to travel up to 20%.

Responsibilities

Manage multiple customer accounts.
Understand customer needs and priorities.
Manage projects to ensure deliverables are met.
Regular meetings to stay up to date with customer needs.
Facilitate sales of added functionality and modules to increase the customer’s efficiency.
Maintain customer retention.
Customer Satisfaction Rating of 85% or greater.