Remote Customer Success Manager - Growth & Renewals

Hubexo; United States; Remote; USD 85,000 - 120,000; Full time

Job summary

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, and ongoing value realization. The role emphasizes renewal execution, retention, and growth with collaboration across Sales, Product, Finance, and Revenue Ops.

The ideal candidate will have strong relationship management, analytical capabilities, and experience managing subscription renewals in a SaaS environment.

Qualifications

• Minimum 3 years in Customer Success, Account Management, or a similar B2B role.
• Experience managing a portfolio of accounts with renewal responsibility.
• Proven track record in meeting renewal/retention targets in SaaS.
• Strong relationship-building, communication, and negotiation skills.
• Experience communicating value and conducting business reviews with executives.
• Bachelor's degree or equivalent qualification required.

Responsibilities

• Own portfolio lifecycle: onboarding, adoption, renewal planning and execution.
• Drive customer retention and long-term value through proactive engagement.
• Lead Quarterly Business Reviews and executive-level discussions.
• Coordinate with Sales, Product, and Finance to align on renewals and expansion.
• Monitor renewal forecasts and key metrics (GRR, NRR, ARR).
• Maintain accurate CRM data and ensure timely renewal execution.

Skills

Customer Success

Account Management

Renewals

SaaS

Relationship building

Education

Bachelor's degree or equivalent

Tools

HubSpot CRM

Job description

Hubexo North America is seeking a proactive Customer Success Manager to manage a portfolio of customer accounts, drive onboarding, adoption, and ongoing value realization. The role emphasizes renewal execution, retention, and growth with collaboration across Sales, Product, Finance, and Revenue Ops.

The ideal candidate will have strong relationship management, analytical capabilities, and experience managing subscription renewals in a SaaS environment.