Remote Customer Success Manager for Industrial Advisory

LNS Research; Cambridge (MA); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, Dental & Vision coverage

Participation in company option plan

Company Paid Life Insurance

Short- & Long-Term Disability coverage

401(k) with Company Match

Flexible Spending Account

Company Paid Tele-Heath Program

Flexible PTO with 11 paid Holidays

Employee Assistance Program

Employee Perks Discount Program

Flexible and supportive working环境

Job summary

LNS Research is seeking a Customer Success Manager to join our Sales team in a 100% remote role in the USA. You will own client engagement, utilization, and value realization, ensuring clients fully leverage our advisory services to drive measurable outcomes.

You will onboard new advisory clients, manage renewals with Industry Principals, and collaborate with researchers to align account strategy with business growth.

Qualifications

• 2–4 years in customer success or account management
• Experience in advisory, research, or professional services preferred
• Bachelor’s degree required
• Proven ability to drive renewal through engagement
• Experience managing a defined book of business with retention accountability

Responsibilities

• Onboard advisory clients and ensure rapid value
• Own retention outcomes and drive renewals
• Close add-on engagements including strategy days and speaking engagements
• Collaborate with Industry Principals on account strategy and sales alignment
• Serve as the internal voice of the customer to research/events teams
• Capture customer quotes, testimonials, and case studies for marketing and sales collateral
• Recruit customer speakers and drive attendance at LNS flagship events

Skills

Ops knowledge

Strategic planning

Client relations

C-level engagement

MS 365 / CRM

AI tools

Communication skills

Presentation skills

Education

Bachelor's degree

Tools

CRM software

Job description

LNS Research is seeking a Customer Success Manager to join our Sales team in a 100% remote role in the USA. You will own client engagement, utilization, and value realization, ensuring clients fully leverage our advisory services to drive measurable outcomes.

You will onboard new advisory clients, manage renewals with Industry Principals, and collaborate with researchers to align account strategy with business growth.