Remote Customer Success Lead – Research & Adoption

Coinscapture; Northern (KY); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Equity program

Remote work stipend

Education stipend

Flexible PTO and holidays

Job summary

Dscout is seeking a Lead Research Advisor to grow strategic mid-market relationships and maximize platform value for customers. You will train clients, design research plans, and drive adoption across their organizations, partnering with product, engineering, and sales teams.

You will own renewal outcomes, identify expansion opportunities, and deliver insights from qualitative research across all project phases. A remote-first environment supports flexible collaboration.

Qualifications

• 2+ years experience in research or product design.
• Proven ability to consult with clients to drive product adoption and maximize customer lifetime value.
• Excellent communication skills, both oral and written.
• Collaborative and independent work ability with mentoring experience.
• Strong critical thinking and problem-solving in SaaS contexts.
• Experience with CRM tools for activity and account tracking.

Responsibilities

• Own a portfolio of mid-market accounts, driving adoption, retention, and expansion.
• Train and educate customers on functionality and Dscout methodology to drive platform adoption.
• Identify account risk and execute risk mitigation plans to protect renewals.
• Consult with customers to recommend research designs and ensure value realization.
• Help customers derive insights from data using Dscout’s tools.
• Collaborate with Research Advisors to deliver studies and findings.
• Partner with Sales & Renewal to expand opportunities and mitigate churn risk.
• Travel up to 10% for onsite customer visits and knowledge sharing.
• Act as customer advocate to inform product improvements.

Skills

Research experience

Consulting with clients

Communication skills

Collaboration

Empathy

Organizational skills

Analytical thinking

CRM tools (Salesforce)

Education

BA/BS in anthropology, sociology, market research, design research, HCI or related field

Tools

Salesforce

Job description

Dscout is seeking a Lead Research Advisor to grow strategic mid-market relationships and maximize platform value for customers. You will train clients, design research plans, and drive adoption across their organizations, partnering with product, engineering, and sales teams.

You will own renewal outcomes, identify expansion opportunities, and deliver insights from qualitative research across all project phases. A remote-first environment supports flexible collaboration.