Enterprise Customer Success Manager — Remote (NYC)

AccountMakers; New York, Northern (NY, KY); Hybrid; USD 110,000 - 150,000; Full time

Job summary

AccountMakers in New York City is seeking a Customer Success Manager to own high-value client relationships—from onboarding through renewal and expansion. You’ll drive product adoption, strengthen retention, and coordinate with sales, product, and support teams to deliver measurable client ROI.

You should bring 5+ years in customer success or related roles, proven experience with enterprise accounts, and expertise in leading QBRs and renewal strategies.

Qualifications

• 5+ years in customer success, account management, or client strategy in SaaS, FinTech, or tech-driven environments.
• Experience managing enterprise, mid-market, or strategic accounts with measurable retention impact.
• Ability to connect product capabilities to customer goals and ROI.
• Experience leading QBRs and renewal/expansion strategies.

Responsibilities

• Manage the post-sale customer journey from onboarding to renewal and expansion.
• Lead business reviews (QBRs) and develop customer success plans.
• Monitor account health and proactively address risks affecting retention.
• Collaborate with sales, product, and other teams to achieve client outcomes.
• Identify upsell opportunities and support customer ROI realization.

Skills

Strategic relationship building

QBR leadership

Renewal & expansion

Cross-functional collaboration

Account growth

Education

Bachelor's degree

Tools

Salesforce

HubSpot

Gainsight

Job description

AccountMakers in New York City is seeking a Customer Success Manager to own high-value client relationships—from onboarding through renewal and expansion. You’ll drive product adoption, strengthen retention, and coordinate with sales, product, and support teams to deliver measurable client ROI.

You should bring 5+ years in customer success or related roles, proven experience with enterprise accounts, and expertise in leading QBRs and renewal strategies.