Remote Customer Success Architect

accesscorpcareers; Peabody (MA); Remote; USD 90,000 - 130,000; Full time

Job summary

Access is seeking a Customer Success Manager to own customer relationships and drive measurable value from our products and services. You will monitor health, retention, and expansion opportunities, coordinating across Support, Operations, Billing, Product, and Sales to ensure customer outcomes without owning transactional work.

You will become a trusted advisor, building executive sponsorship and advocating for customer needs to minimize churn while accelerating renewals and expansion across

Qualifications

• Bachelor's degree required in business/marketing/communications or related field.
• 3–6 years in Customer Success, Account Management, or client-facing roles within SaaS, RIM, or subscription-based industries.
• CCSM certification is a plus.

Responsibilities

• Own Customer Success & Value, defining measurable outcomes and success plans.
• Monitor health, adoption, and value realization continuously.
• Identify churn risk and develop recovery plans for at-risk customers.
• Partner on renewal strategy to minimize churn and expand relationships.
• Identify whitespace and upsell opportunities with Sales to grow accounts.
• Expand across locations, services, and business units.

Skills

Executive-level communication

Cross-functional collaboration

Analytical thinking

Self-motivation

Education

Bachelor's degree in Business Administration/Marketing/Communications

Tools

Salesforce

Job description

Access is seeking a Customer Success Manager to own customer relationships and drive measurable value from our products and services. You will monitor health, retention, and expansion opportunities, coordinating across Support, Operations, Billing, Product, and Sales to ensure customer outcomes without owning transactional work.

You will become a trusted advisor, building executive sponsorship and advocating for customer needs to minimize churn while accelerating renewals and expansion across