Remote Senior Customer Success Leader, Enterprise Growth

Factorial; Northern (KY); Hybrid; USD 80,000 - 97,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Healthcare reimbursement

Remote-friendly schedule

Professional development

Job summary

Minderest is seeking a Senior Customer Success Manager to own a portfolio of North America enterprise accounts, driving retention, engagement and expansion. You will act as a trusted advisor to pricing and e-commerce leaders, guiding adoption and measurable outcomes.

The role emphasizes strategic relationships, data-driven decisions, and collaboration with Sales, Product, and Ops to deliver exceptional customer experiences across a remote US-based team.

Qualifications

• 5+ years in Customer Success, Account Management, or similar client-owning roles in B2B SaaS.
• Full professional proficiency in English. Bilingual English/Spanish ideal; strong professional proficiency in Spanish a plus.

Responsibilities

• Own a portfolio of enterprise accounts end to end, building long-term relationships with pricing, e-commerce, and category leaders up to C-level.
• Own gross retention for your portfolio, detecting risk signals early and executing save plans before they impact satisfaction or renewal.
• Identify and drive upsell and cross-sell opportunities across the portfolio, partnering with the Sales team on large deals and contributing to net revenue retention targets.
• Lead clients through onboarding and platform adoption, ensuring fast time-to-value and full use of core functionalities.
• Run business reviews, workshops, and executive training sessions that connect platform usage to the client's commercial objectives.
• Build and present performance reports using analytics and BI tools, turning usage and market data into executive-level recommendations.
• Maintain accurate account data in HubSpot, contribute to playbook and workflow improvements, and uphold service delivery standards.

Skills

Customer Success

Account Management

English proficiency

Analytical skills

CRM experience

Tools

HubSpot

Google Workspace

Job description

Minderest is seeking a Senior Customer Success Manager to own a portfolio of North America enterprise accounts, driving retention, engagement and expansion. You will act as a trusted advisor to pricing and e-commerce leaders, guiding adoption and measurable outcomes.

The role emphasizes strategic relationships, data-driven decisions, and collaboration with Sales, Product, and Ops to deliver exceptional customer experiences across a remote US-based team.