Remote Customer Success Manager – Education Tech Growth

Imagine Learning; United States; Remote; USD 65,000 - 75,000; Full time

Benefits offered by this job

Health plans

401k with company match

Paid holidays

Paid time off

Work from home opportunities

Tuition reimbursement

Job summary

Imagine Learning is seeking a Customer Success Manager to own the business relationship with our education customers. This remote-friendly role reports to the Customer Success Director and focuses on retention, growth, adoption, satisfaction, and stakeholder value across our solutions.

The position offers a base pay between $64,678 and $75,000 per year, with eligible incentive pay. Travel up to 30% is expected, and a comprehensive benefits program supports work-life balance while remote work is

Qualifications

• Bachelor’s degree in a related field and at least 4 years of experience managing customer relationships at an education technology company; or an equivalent combination of education and experience.
• Experience with business drivers for teachers, students, business process owners, and senior district and/or state administration.

Responsibilities

• Own the business relationship with Imagine Learning customers and ensure retention, growth, adoption, and satisfaction.
• Manage customer relationships through implementation rollout and provide onboarding support.
• Analyze customer engagement data to identify strengths and areas of need.
• Conduct regular check-ins to elicit goals, provide progress updates, and communicate product updates.
• Develop account strategies for customer health, renewal, and potential upsell opportunities.
• Collaborate with internal teams to drive teacher adoption and success.

Skills

Customer relationship management

Data analytics

Communication skills

Travel readiness

Education technology domain

Education

Bachelor’s degree in related field

Tools

CRM software

Excel

Job description

Imagine Learning is seeking a Customer Success Manager to own the business relationship with our education customers. This remote-friendly role reports to the Customer Success Director and focuses on retention, growth, adoption, satisfaction, and stakeholder value across our solutions.

The position offers a base pay between $64,678 and $75,000 per year, with eligible incentive pay. Travel up to 30% is expected, and a comprehensive benefits program supports work-life balance while remote work is