Remote Education Tech Customer Success Manager

Imagine Learning; United States; On-site; USD 65,000 - 72,000; Full time

Benefits offered by this job

401k plan with a company match

Multiple health, dental, and vision plans

Paid Time Off

Professional development programs, including tuition reimbursement

Flexible work from home arrangements

Job summary

Imagine Learning is hiring a Customer Success Manager to manage customer relationships and ensure their success with Imagine Learning's solutions. This remote position requires residing in California and entails responsibilities such as customer engagement, data analysis, and strategy development to drive customer satisfaction and retention. Candidates should have a Bachelor's degree and 4+ years of relevant experience, as well as strong communication and analytical skills. Join a culture focused on growth and work-life balance.

Qualifications

• At least 4 years of experience managing customer relationships at an education technology company.
• Experience working with and presenting results to senior level executives is preferred.
• Ability to establish rapport with personnel at all levels, including Superintendents.

Responsibilities

• Grow relationships with customer stakeholders.
• Serve as an thought partner to customers regarding implementation and adoption.
• Conduct regular customer check‑ins virtually and in person.

Skills

Customer relationship management

Data analytics

Communication skills

Strategic outcome measurement

Presentation skills

Education

Bachelor’s degree in a related field

Job description

Imagine Learning is hiring a Customer Success Manager to manage customer relationships and ensure their success with Imagine Learning's solutions. This remote position requires residing in California and entails responsibilities such as customer engagement, data analysis, and strategy development to drive customer satisfaction and retention. Candidates should have a Bachelor's degree and 4+ years of relevant experience, as well as strong communication and analytical skills. Join a culture focused on growth and work-life balance.