Remote Customer Success Manager - Education Platform

VARTEQ Inc.; United States; A distancia; USD 60.000 - 90.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully remote work

Career growth opportunities

10 additional holidays days off

Location-based benefits

Descripción de la vacante

VARTEQ Inc. is seeking a Customer Success Manager to support schools, administrators, and platform users. You will guide onboarding, maintain relationships, and ensure users gain value from the school management platform.

Responsibilities include handling inquiries via multiple channels, coordinating with the tech team, and maintaining CRM data. This role is fully remote with Kyiv-time hours and growth opportunities within a growing company.

Formación

• Ukrainian at C1 level or higher is required.
• At least 1 year of experience in customer support, customer success, or related role.
• English at B1-B2 level.
• Experience working with CRM systems.
• Ability to manage multiple client accounts and requests with attention to detail.
• Clear communication and consistent follow-through.
• Empathy, patience, and trust-building with users of varying technical levels.
• Independence, sound judgment, and responsibility for your work.

Responsabilidades

• Build relationships with school directors and serve as main contact.
• Guide schools through onboarding for teachers, students, and parents.
• Handle inbound/outbound communication via phone, email, messaging apps, and live chat.
• Explain features and help users resolve issues.
• Coordinate with technical team, track progress, and inform clients until issues are resolved.
• Help schools use the platform effectively in daily work.
• Keep client information in CRM up to date.
• Collect customer feedback and share with product team.
• Make timely decisions within scope and own outcomes.

Conocimientos

Ukrainian (C1)

English (B1-B2)

Relationship management

Communication skills

Attention to detail

Empathy and patience

Herramientas

CRM software

Descripción del empleo

VARTEQ Inc. is seeking a Customer Success Manager to support schools, administrators, and platform users. You will guide onboarding, maintain relationships, and ensure users gain value from the school management platform.

Responsibilities include handling inquiries via multiple channels, coordinating with the tech team, and maintaining CRM data. This role is fully remote with Kyiv-time hours and growth opportunities within a growing company.