Remote Temporary Customer Success Manager - K-12 EdTech

vivi.io; Phoenix (AZ); Remote; USD 70,000 - 100,000; Part time

Job summary

Vivi is seeking a temporary Customer Success Manager to own a portfolio of K-12 district accounts, handling onboarding, adoption, renewals, and ongoing relationship management. This 100% remote role is best suited for someone in the Central or Mountain Time Zones.

You will drive product adoption, coordinate with account executives on expansion, maintain health data in HubSpot, and deliver regular business reviews with school IT and instructional leaders.

Qualifications

• 5+ years in customer success, account management, or a related client-facing role.
• Proven experience managing the full customer lifecycle, including onboarding, adoption, renewals, and retention.
• Strong written and verbal communication; ability to run tight meetings and follow through.
• Experience working with CRM and CS platforms; HubSpot experience strongly preferred.
• Familiarity with K-12 or edtech is a plus but not required.
• Experience using AI tools to improve workflow, prioritization, or customer communication is preferred.

Responsibilities

• Full lifecycle management across a portfolio of accounts, from onboarding through renewal.
• Drive product adoption and measurable outcomes for district IT and instructional technology leaders.
• Identify accounts at risk early and execute structured recovery plays before renewal windows.
• Conduct regular business reviews and maintain strong executive relationships within accounts.
• Partner with AEs on expansion opportunities and flag growth signals.
• Maintain accurate account health data and activity records in HubSpot and CS tools.
• Contribute to playbook development and share what works across the team.

Skills

Customer Success

Account Management

CRM

Data Analysis

Communication

Tools

HubSpot

Job description

Vivi is seeking a temporary Customer Success Manager to own a portfolio of K-12 district accounts, handling onboarding, adoption, renewals, and ongoing relationship management. This 100% remote role is best suited for someone in the Central or Mountain Time Zones.

You will drive product adoption, coordinate with account executives on expansion, maintain health data in HubSpot, and deliver regular business reviews with school IT and instructional leaders.