Remote Customer Success Manager, EdTech for K-12 Districts

Vivi; Phoenix (AZ); Remote; USD 90,000 - 120,000; Full time

Job summary

Vivi is seeking a Temporary experienced Customer Success Manager to own a portfolio of K-12 district accounts across the full customer lifecycle. This 100% remote role is ideal for someone in the Central/Mountain Time Zones who thrives in a lean, autonomous team environment.

You will drive onboarding, adoption, and renewals while serving as the primary relationship owner. Strong communication and data-driven mindset are essential, with experience in HubSpot and CRM platforms highly preferred.

Qualifications

• 5+ years in customer success or account management
• Experience managing full lifecycle (onboarding, adoption, renewals)
• Ability to manage a large portfolio and prioritize independently
• Strong written and verbal communication
• Experience with CRM/CS platforms (HubSpot preferred)
• Familiarity with K-12 or edtech a plus; AI tools a plus

Responsibilities

• Own a portfolio of K-12 school district accounts across the full lifecycle
• Drive product adoption and measurable outcomes for district IT leaders
• Identify at-risk accounts early and execute recovery plans
• Conduct regular business reviews and maintain executive relationships
• Partner with AEs on expansion opportunities and signal growth
• Maintain accurate account health data in CRM and CS tools
• Contribute to playbooks and share best practices across the team

Skills

Customer success

Account management

Communication

CRM experience

HubSpot

Data analysis

Tools

HubSpot

CRM software

Job description

Vivi is seeking a Temporary experienced Customer Success Manager to own a portfolio of K-12 district accounts across the full customer lifecycle. This 100% remote role is ideal for someone in the Central/Mountain Time Zones who thrives in a lean, autonomous team environment.

You will drive onboarding, adoption, and renewals while serving as the primary relationship owner. Strong communication and data-driven mindset are essential, with experience in HubSpot and CRM platforms highly preferred.