Remote Customer Success Manager, Education Partnerships

EverDriven, LLC; Norfolk (VA); Remote; USD 88,000 - 105,000; Full time

Benefits offered by this job

Virtual Doctor Visits with $0 Co-Pay

Life Insurance

Short Term Disability Insurance

Long-Term Disability Insurance

Flexible Time Off (FTO)

Paid Holidays

Paid Time to Volunteer

Flex Spending Account (FSA)

401K Plan (employer match)

Employee Assistance Program

Employee Discounts Program

Job summary

EverDriven, LLC seeks a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will build relationships, understand client needs, and uncover upsell opportunities while highlighting EverDriven’s value throughout the customer lifecycle.

You will educate clients to maximize partnership benefits, manage renewals, and coordinate with internal teams. A proactive, problem-solving mindset and strong communication are essential to success.

Qualifications

• Bachelor’s degree or equivalent years of relevant experience.
• 5+ years in business development or customer success.
• Strong interpersonal and communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Valid US driver’s license in good standing.
• Position is remote with up to 33% travel.

Responsibilities

• Develop and maintain strong client relationships throughout the customer lifecycle.
• Identify upsell and cross-sell opportunities for EverDriven products and services.
• Drive revenue growth by delivering value through effective education and adoption.
• Own account strategy, pricing discussions, renewals, and RFPs where applicable.
• Collaborate with internal teams to access resources and address client needs.
• Advocate for product enhancements based on customer feedback.

Skills

Relationship building

Interpersonal communication

Problem solving

Analytical skills

Multi-tasking

Proactive

Driver's license

Education

Bachelor’s degree or equivalent

Job description

EverDriven, LLC seeks a Customer Success Manager to drive growth and support school districts as a trusted advisor. You will build relationships, understand client needs, and uncover upsell opportunities while highlighting EverDriven’s value throughout the customer lifecycle.

You will educate clients to maximize partnership benefits, manage renewals, and coordinate with internal teams. A proactive, problem-solving mindset and strong communication are essential to success.