Remote Customer Success Manager - Drive Adoption & Value

Hirebridge LLC; United States; Remote; USD 66,000 - 87,000; Full time

Job summary

Numerator is seeking a Customer Success Manager for a remote position within the United States. You will own post-onboarding relationships, drive adoption of the Promotions Intel platform, and partner with Sales to support renewals and growth across a portfolio of clients.

You will collaborate with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience, ensuring clients realize value and achieve measurable business outcomes.

Qualifications

• Bachelor's degree or equivalent experience.
• 3+ years of relevant experience in Customer Success, account management, market research, CPG, retail, or a related field.
• Experience in Brand Marketing, Market Research, Category Management, Shopper Insights, Consumer Insights, or as a service provider to these functions.

Responsibilities

• Manage customer relationships and overall client health after onboarding, ensuring customers achieve measurable value.
• Serve as a trusted advisor by developing a deep understanding of each client’s business and priorities.
• Drive product adoption and engagement through proactive outreach, training, and business reviews.
• Partner with Sales to support renewals, account planning, and growth opportunities across an assigned portfolio.
• Identify and communicate realized business value through impact stories and success metrics.
• Collaborate cross-functionally with internal teams to resolve customer needs and maximize product value.
• Manage and prioritize a territory of approximately 30 clients with strong engagement.
• Travel occasionally as needed.

Skills

Relationship building

Communication

Presentation skills

CPG knowledge

Customer success

Analytical thinking

Problem solving

Organizational skills

Education

Bachelor's degree

Job description

Numerator is seeking a Customer Success Manager for a remote position within the United States. You will own post-onboarding relationships, drive adoption of the Promotions Intel platform, and partner with Sales to support renewals and growth across a portfolio of clients.

You will collaborate with Sales, Onboarding, Education, Support, Operations, and Product teams to deliver a seamless customer experience, ensuring clients realize value and achieve measurable business outcomes.